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FAQ for Individuals

Here are answers to questions we are asked most frequently by individuals who are struggling with substance use, gambling and technology use. If you can’t find what you are looking for here, please reach out and let us know.

While we don’t see it as “should” or “shouldn’t”, our experience and  the research show that connecting with qualified and compassionate addiction treatment experts and connecting with others who are on a similar health journey to you are effective ways to support you in reducing your use, using safely or abstaining from use. When people are struggling with addiction or mental health issues, they may isolate themselves. Such isolation increases the feeling of loneliness. We appreciate the understanding that “connection is the opposite of addiction”  and encourage you to reach out for help.

Yes, Rideauwood supports clients in any type of healthy change they wish to make concerning their use. 

We offer many community-based (out-patient) programs that include one-on-one counselling sessions and group counselling. Programs vary in content and length.

We support individuals who are struggling with their use of substances, their gambling or their use of technology. Sometimes our clients are challenged by more than one issue at a time. We listen to our clients with compassion and respect, and we work with them to determine the program that is right for them.

There are many treatment options in our region either through Rideauwood or through one of our partners. Treatment can be community-based (out-patient) or live-in (in-patient), short-term or long-term. 

In an community-based setting such as at Rideauwood, there are short-term programs and long-term programs. 

Rideauwood does not offer live-in programs. However, there are live-in programs located across Ontario. For more information please call AccessMHA.ca at 1-833-527-8207 or visit their website.

At Rideauwood, clients benefit from evidence-based and trauma-informed care. Clients experience a compassionate, non-judgmental and understanding environment where they are safe to speak honestly about their relationship to substances, gambling or technology use. They collaborate with their counsellors to develop a personalized treatment plan that works for them and may include reducing use, using safely or abstaining from use.


Once clients complete a Rideauwood program, a survey asks them how much they agree with the following statement: “The services I have received have helped me to deal more effectively with my life’s challenges.” For the last three years, over 94% of respondents have agreed or strongly agreed.

 

What you tell us is kept 100% confidential unless you either give us permission to share information or, in specific instances, where we are required by law to share information, such as when there is a serious risk of harm to you or another person or when information has been subpoenaed by a court of law.

If you want us to share information with others (for example, another therapist or a family member) regarding your care at Rideauwood, you must sign a “Release of Information” form giving us specific permission to share your information with those individuals.

For immediate substance use and mental health information, please call Connex Ontario at 1 866-531-2600.

If you are in crisis, please call the Distress Centre of Ottawa and Region at 613-238-1089

If you are experiencing an emergency, please dial 911 immediately or visit your local hospital emergency room.

The Ottawa Mental Health Crisis Line
1053 Carling Avenue, Ottawa, ON K1Y 4E9
613-722-6914
Outside Ottawa: 1-866-996-0991
crisisline.ca

Ottawa Hospitals
The Ottawa Hospital – Civic Campus
1053 Carling Avenue, Ottawa, ON K1Y 4E9
613-722-7000

The Ottawa Hospital – General Campus
501 Smyth Road, Ottawa, ON K1H 8L6
613-722-7000

Queensway-Carleton Hospital
3045 Baseline Road, Ottawa, ON K2H 8P4
613-721-2000

Hôpital Montfort Hospital
713 Montreal Road, Ottawa, ON K1K 0T2
613-746-4621

If you are experiencing an emergency, please dial 911 immediately or visit your local hospital emergency room.
The Ottawa Mental Health Crisis Line 

1053 Carling Avenue, Ottawa, ON K1Y 4E9 

If you are located within Ottawa please call:

613-722-6914 

If you are located outside Ottawa please call:

1 866-996-0991

The Ottawa Hospital - Civic Campus

1053 Carling Avenue, Ottawa, ON, K1Y 4E9 

613-722-7000

The Ottawa Hospital - General Campus

501 Smyth Road, Ottawa, K1H 8L6

613-722-7000

Queensway-Carleton Hospital

3045 Baseline Road, Ottawa, ON K2H 8P4

613-721-2000

Hôpital Montfort Hospital

713 Montreal Road, Ottawa, ON, K1K OT2 

613-746-4621

Rideauwood partners with

During COVID-19, Rideauwood has partnered with other agencies through CounsellingConnect to help youth, young adults and adults who are dealing with substance use issues, or other problematic behaviour such as gambling and gaming or supporting a friend/family member who is. If you are interested in a single session to explore these issues, help is just a click away.