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FAQ for Individuals

Here are answers to questions we are asked most frequently by individuals who are struggling with substance use, behavioural addictions or mental health issues. If you can’t find what you are looking for here, please reach out and let us know.

We are here for you, whether you want to simply ask questions about what might be going on for you or whether you want to explore how to make changes in your life. Just call us and we’ll schedule some time to talk.

Many clients have tried using pure will power to reduce or stop their substance use and behavioural addictions and many have found it to be challenging. That’s because substance use and behavioural addictions affect the brain chemistry processes. In addition, people are often dealing with trauma, family, employment, housing and financial issues for which they require support. Maintaining motivation over time is often the biggest challenge individuals face. Rideauwood is here to help.

Yes. Rideauwood treats clients who want to reduce or stop their substance use and behavioural addictions.

The first step is to call us for a screening session. These are available several times each week. Once the screening process is completed, you will have learned about all the available program options so you can make a decision that works for you.

We offer many out-patient programs with different approaches, content and lengths including group formats and one-on-one counsellor sessions. We support individuals who are struggling with their use of substances such as alcohol, cannabis and opioids or behavioural addictions such as gambling and technology use. We also support individuals who are facing challenges with anxiety, depression and other mental health issues. Sometimes our clients are challenged by more than one issue at a time. We listen to our clients with great compassion and respect and work together to determine the program approach that is right for them.

Contact Rideauwood

If you would prefer to connect with Rideauwood directly during our hours of operation, please call us at (613) 724-4881

There are many treatment options in our region either through Rideauwood or with one of our partners. Treatment can be out-patient or in-patient, short term or long term. When you have your screening session at Rideauwood, we will work together to determine the best treatment approach for you.

In an out-patient setting, there are short-term programs and long-term programs. Rideauwood offers both. Although most people want to get treatment over as quickly as possible, it’s important to take all the time you need.

Rideauwood does not offer in-patient programs. However, there are in-patient programs located all over Ontario. For more information please call Service Access Recovery at 613-789-5144 and/or Connex Ontario at 1 866-531-2600 .

For some, self-help is not enough. Individuals who are making life changes soon realize that achieving harm reduction and/or abstinence involves learning to enjoy a new lifestyle with a new approach to their substance use and behavioural addictions. The support of a group learning to cope with the same challenges you are can help you stay motivated.

It might also involve learning new ways to cope with challenges that were previously neglected or minimized through substance use or behavioural addictions. For this kind of learning it’s helpful to enroll in a structured program that includes education and skills training as well as support. In addition, one can benefit from the experience and training of the professional counsellors who do the teaching and facilitate the programs.

What you tell us is kept 100% confidential unless you either give us permission to share information or have told us that you’re about to harm another person or yourself. By law, we are also required to report any abuse of children. Additionally, we are required to provide information if we are subpoenaed by the Courts.

If you want us to be able to speak freely with someone, for example, another therapist or a family member, you must sign a “Release of Information” form giving us specific permission to speak freely to those individuals.

For immediate substance use and mental health information, please call Connex Ontario at 1 866-531-2600.
If you are in crisis, please call the Distress Centre of Ottawa and Region at 613-238-1089

If you are experiencing an emergency, please dial 911 immediately or visit your local hospital emergency room.

The Ottawa Mental Health Crisis Line
1053 Carling Avenue, Ottawa, ON K1Y 4E9
613-722-6914
Outside Ottawa: 1-866-996-0991
crisisline.ca

Ottawa Hospitals
The Ottawa Hospital – Civic Campus
1053 Carling Avenue, Ottawa, ON K1Y 4E9
613-722-7000

The Ottawa Hospital – General Campus
501 Smyth Road, Ottawa, ON K1H 8L6
613-722-7000

Queensway-Carleton Hospital
3045 Baseline Road, Ottawa, ON K2H 8P4
613-721-2000

Hôpital Montfort Hospital
713 Montreal Road, Ottawa, ON K1K 0T2
613-746-4621

If you are experiencing an emergency, please dial 911 immediately or visit your local hospital emergency room.
The Ottawa Mental Health Crisis Line 

1053 Carling Avenue, Ottawa, ON K1Y 4E9 

If you are located within Ottawa please call:

613-722-6914 

If you are located outside Ottawa please call:

1 866-996-0991

The Ottawa Hospital - Civic Campus

1053 Carling Avenue, Ottawa, ON, K1Y 4E9 

613-722-7000

The Ottawa Hospital - General Campus

501 Smyth Road, Ottawa, K1H 8L6

613-722-7000

Queensway-Carleton Hospital

3045 Baseline Road, Ottawa, ON K2H 8P4

613-721-2000

Hôpital Montfort Hospital

713 Montreal Road, Ottawa, ON, K1K OT2 

613-746-4621

Important Notice to Clients About Coronavirus

Our world has changed over the past few days with the accelerated response to the spread of COVID-19 in Canada and, more recently, in Ottawa with yesterday’s new directive from the  Medical Officer of Health. As of Sunday March 15 (yesterday), Ottawa Public Health is asking all residents to stay in their homes unless necessary. The Medical Officer of Health specified that this is not to discourage people from being outside, but to discourage people from going into other locations or being within 2 meters of other people that are not living in your home. The purpose of that is to reduce the speed at which the virus will spread, limiting the burden on the health care system.

 

Here at Rideauwood, we are activating the following plans to support the evolving situation:

  • All group programs are being put on hold until further notice
  • Individual counselling services, normally offered in person will be offered via telephone or OTN, (a secure videoconferencing option). As such a staff person will be in touch with you to inform you of this change.
  • If you are a youth or a young adult wanting to access the walk-in service please call us at 613-724-4881.  Your call will be redirected to the appropriate person.

 

If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-724-7881.

 

FEELING UNWELL?

  • If you are sick, stay at home if possible
  • If you have:
  • Returned from international travel or to a Canadian province with established local transmission and are displaying symptoms associated with COVID-19, including fever and/or new worsening cough.
  • Had contact with someone diagnosed with COVID-19 in the past 14 days and are displaying symptoms associated with COVID-19 including fever and/or new or worsening cough.

 

Please go immediately to the COVID-19 Assessment Centre located at the Brewer Arena, (151 Brewer Way) open daily from 9a.m. to 8 p.m.)

 

GENERAL PRECAUTIONS TO KEEP YOU AND YOUR FAMILY HEALTHY

  • Wash your hands often with soap and water, or use hand sanitizer.
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
  • Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward.
  • Avoid visiting people in hospitals or long-term care centres if you are sick.
  • Get your flu shot if you haven’t already done so.

 

For more information about COVID-19 click on the links below:

 

Other links that may be helpful: