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FAQ for Parents and Families

Here are answers to questions we are asked most frequently by parents and families of an individual who is struggling with substance use, behavioural addictions or mental health issues. If you can’t find what you are looking for here, please reach out and let us know.

You can’t. But you might be able to help them by getting help for yourself. No matter how skilled you are at the art of persuasion, it is almost impossible to make an individual do something they are not ready to do. Here is what you can do:

1) Set boundaries and limits that you are comfortable with, that will help you stay healthy.
2) Express your concerns without judgment.
3) Believe in them and provide resources they can access when they’re ready.
4) Believe in yourself and get help for yourself. It is almost impossible to keep doing all this without support.

No, there is no guarantee that your partner/parent/child/friend will go for treatment themselves if you attend one of our programs. Do it anyway, for you. The results may surprise you in positive ways you never expected.

By all means. We have several programs for family members and parents and will make every effort to invite them to participate.

Counselling will help you find strength, peace, and healing in the midst of chaos. It will help you understand what is happening to your loved one and your family.

You’ll learn a variety of skills such as, what works and what doesn’t work when communicating your concerns and how to set effective boundaries. You will meet people who understand what you’re going through and will support you when you are losing belief in yourself.

They probably would if they could. People who struggle with substance use and behavioural addictions often are aware of how much their behaviour is hurting people, but substance use and behavioural addiction are mental health disorders and not a person’s choice.

Living with these disorders can be physically and emotionally painful. Often, people are in survival mode and you may not understand their behaviours. Rideauwood Parent and Family programs provide education and skill development to help you cope.

We offer Parent and Family programs to support individuals who are concerned about someone else’s substance use including alcohol, cannabis and opioids, or behavioural addictions such as gambling and technology use. Our Parent and Family programs also support individuals who are concerned about someone who is struggling with anxiety, depression and other mental health issues.

Rideauwood has many Parent and Family programs, each with different approaches, content, and lengths and includes group formats and one-on-one counsellor sessions. The goal in all cases is to listen to our clients with great compassion and respect and work together to determine a program approach that is right for them.

Contact Rideauwood
If you would like to connect with Rideauwood directly during our hours of operation, please call us at (613) 724-4881.

For immediate substance use and mental health information, please call Connex Ontario at 1.866.531.2600.
If you are in crisis, please call the Distress Centre of Ottawa and Region at 613.238.1089 .

If you are experiencing an emergency, please dial 911 immediately or visit your local hospital emergency room.

The Ottawa Mental Health Crisis Line
1053 Carling Avenue, Ottawa, ON K1Y 4E9
613-722-6914
Outside Ottawa: 1-866-996-0991
crisisline.ca

The Ottawa Hospital – Civic Campus
1053 Carling Avenue, Ottawa, ON K1Y 4E9
613-722-7000

The Ottawa Hospital – General Campus
501 Smyth Road, Ottawa, ON K1H 8L6
613-722-7000

Queensway-Carleton Hospital
3045 Baseline Road, Ottawa, ON K2H 8P4
613-721-2000

Hôpital Montfort Hospital
713 Montreal Road, Ottawa, ON K1K 0T2
613-746-4621

If you are experiencing an emergency, please dial 911 immediately or visit your local hospital emergency room.
The Ottawa Mental Health Crisis Line 

1053 Carling Avenue, Ottawa, ON K1Y 4E9 

If you are located within Ottawa please call:

613-722-6914 

If you are located outside Ottawa please call:

1 866-996-0991

The Ottawa Hospital - Civic Campus

1053 Carling Avenue, Ottawa, ON, K1Y 4E9 

613-722-7000

The Ottawa Hospital - General Campus

501 Smyth Road, Ottawa, K1H 8L6

613-722-7000

Queensway-Carleton Hospital

3045 Baseline Road, Ottawa, ON K2H 8P4

613-721-2000

Hôpital Montfort Hospital

713 Montreal Road, Ottawa, ON, K1K OT2 

613-746-4621

Important Notice to Clients About Coronavirus

Our world has changed over the past few days with the accelerated response to the spread of COVID-19 in Canada and, more recently, in Ottawa with yesterday’s new directive from the  Medical Officer of Health. As of Sunday March 15 (yesterday), Ottawa Public Health is asking all residents to stay in their homes unless necessary. The Medical Officer of Health specified that this is not to discourage people from being outside, but to discourage people from going into other locations or being within 2 meters of other people that are not living in your home. The purpose of that is to reduce the speed at which the virus will spread, limiting the burden on the health care system.

 

Here at Rideauwood, we are activating the following plans to support the evolving situation:

  • All group programs are being put on hold until further notice
  • Individual counselling services, normally offered in person will be offered via telephone or OTN, (a secure videoconferencing option). As such a staff person will be in touch with you to inform you of this change.
  • If you are a youth or a young adult wanting to access the walk-in service please call us at 613-724-4881.  Your call will be redirected to the appropriate person.

 

If you are registered in an upcoming group or have an appointment and have any questions, please call us at 613-724-7881.

 

FEELING UNWELL?

  • If you are sick, stay at home if possible
  • If you have:
  • Returned from international travel or to a Canadian province with established local transmission and are displaying symptoms associated with COVID-19, including fever and/or new worsening cough.
  • Had contact with someone diagnosed with COVID-19 in the past 14 days and are displaying symptoms associated with COVID-19 including fever and/or new or worsening cough.

 

Please go immediately to the COVID-19 Assessment Centre located at the Brewer Arena, (151 Brewer Way) open daily from 9a.m. to 8 p.m.)

 

GENERAL PRECAUTIONS TO KEEP YOU AND YOUR FAMILY HEALTHY

  • Wash your hands often with soap and water, or use hand sanitizer.
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
  • Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward.
  • Avoid visiting people in hospitals or long-term care centres if you are sick.
  • Get your flu shot if you haven’t already done so.

 

For more information about COVID-19 click on the links below:

 

Other links that may be helpful: