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Your Feedback Matters

Feedback helps us to maintain and improve our services, so thank you for taking the time to provide us with your suggestions, compliments or concerns.  Below you’ll find different ways to submit your feedback. 

If you are making a complaint, your message will be forwarded to the appropriate Rideauwood manager who will follow up with you accordingly. We take all complaints seriously and will work with you to find a satisfactory resolution whenever possible. If you have questions about our complaint process, we are glad to answer them.

Submitting feedback will not negatively affect the services you or your loved one receives from Rideauwood now or in the future. 

If you are experiencing a crisis call the Mental Health Crisis Line to access support that is available 24/7, in both English and French:

Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991
Quebec: 819-595-9999 or 1-866-277-3553

If you are experiencing an emergency:

Please dial 911 immediately or visit your local hospital emergency room.

You can provide feedback in several different ways:

Send us feedback by mail.

Complete and print this form and send it to:

Rideauwood Administration
312 Parkdale Ave, Ottawa, ON K1Y 4X5

Talk to us by phone or in person.

(We can transcribe your verbal feedback and read it back to you to confirm we’ve recorded it correctly.)

Hours of Operation
Monday – Friday, 8:30 am to 4:30 pm
Saturday and Sunday, Closed

Telephone: 613-724-4881

Address: Parkdale Ave,Ottawa ON K1Y 4X5

Rideauwood partners with

During COVID-19, Rideauwood has partnered with other agencies through CounsellingConnect to help youth, young adults and adults who are dealing with substance use issues, or other problematic behaviour such as gambling and gaming or supporting a friend/family member who is. If you are interested in a single session to explore these issues, help is just a click away.