Support Starts Here
If you or someone you care about is struggling with substance use, gambling, technology use, or related mental health concerns, you are not alone. Support is available, and reaching out is a courageous first step.
At Rideauwood Addiction and Family Services, we provide counselling and support for youth, young adults, adults, and families.
Rideauwood services are free and confidential for residents of Ottawa and the surrounding region.
To access Rideauwood services, the first step is to complete an intake through one of Ottawa’s regional access and referral services:
- Access MHA (ages 16+)
- 1Call1Click (ages 0-21)
These intake processes help ensure you are connected to the most appropriate support available, which may include Rideauwood.
Anyone aged 16 years or older can access Access MHA for assistance in finding services.
Access MHA is brought to you by Regional Coordinated Access and is funded by the Province of Ontario. Access MHA provides a single point of access and referral, where you can apply for a range of services to meet your needs. You will be paired with a trained mental health and substance use professional, who will access your needs and will match you to appropriate service from a network of partner organizations.
What to Expect
Step 1: Book an Appointment
Fill out the secure and easy online form and select a call back time that works for you. Or, ask your health care provider to submit a referral for you. After filling out the form, you will receive an email confirmation with instructions to complete a set of questionnaires online.
Step 2: Speak with Access MHA Staff
Please complete required questionnaires before your appointment. At the appointment date and time, a staff member will contact you by phone to confidentially discuss your needs and figure out next steps.
Step 3: Get Connected to Help
After your call, the staff member will directly connect you to services offered by one of the network partners, link you to local services, and/or connect you to a peer with lived expertise of mental health challenges and/or substance use health/addictions.
1Call1Click is here to help children, youth, and families/caregivers connect with the right mental health, addictions, substance use health, and neurodevelopmental health services and care when they need it.
1Call1Click is available to assist infants, children, and youth from birth to 21 years of age. They cover parts of Eastern Ontario including Ottawa, Pembroke, Cornwall, Hawkesbury, and surrounding areas including the counties of Lanark, Leeds and Grenville; Stormont, Dundas and Glengarry; Prescott-Russell and Renfrew.
What to Expect
Step 1: Book an Appointment
Book an appointment online at 1Call1Click.ca or by calling 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario). Phone calls will be answered between 9:00am-5:00pm.
Step 2: Intake Interview
Your appointment will involve an intake interview with a specialist to gather information and discuss goals for you and your family. They will then discuss what is available and make a match with the appropriate service/agency.