Feedback - Rideauwood

Your Feedback Matters

Feedback helps us to maintain and improve our services, so thank you for taking the time to provide us with your suggestions, compliments or concerns. Below you’ll find different ways to submit your feedback.

If you are making a complaint, your message will be forwarded to the appropriate Rideauwood manager who will follow up with you accordingly. We take all complaints seriously and will work with you to find a satisfactory resolution whenever possible. If you have questions about our complaint process, we are glad to answer them.

Submitting feedback will not negatively affect the services you or your loved one receives from Rideauwood now or in the future.

If you are experiencing a crisis call the Mental Health Crisis Line to access support that is available 24/7, in both English and French:

Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991
Quebec: 819-595-9999 or 1-866-277-3553

If you are experiencing an emergency:

Please dial 911 immediately or visit your local hospital emergency room.

You can provide feedback in several different ways:

Send us feedback by mail.

Complete and print this form and send it to:

Rideauwood Administration
312 Parkdale Ave, Ottawa, ON K1Y 4X5

Talk to us by phone or in person.

(We can transcribe your verbal feedback and read it back to you to confirm we’ve recorded it correctly.)

Hours of Operation
Monday – Friday, 8:30 am to 4:30 pm
Saturday and Sunday, Closed

Telephone: 613-724-4881

Address: Parkdale Ave,Ottawa ON K1Y 4X5

Please note that Rideauwood’s reception is closed on Monday, June 24th. If you are in crisis or in need of immediate support, please contact the Distress Centre of Ottawa at 613-238-3311.

For any urgent items, please contact us by email using the form on our Contact page.

Thank you.

Veuillez noter que la réception de Rideauwood sera fermée le mardi 24 juin. Si vous êtes en situation de crise ou avez besoin de soutien immédiat, veuillez communiquer avec le Centre de détresse d’Ottawa au 613-238-3311.

Pour toute demande urgente, veuillez nous contacter par courriel en utilisant le formulaire sur notre page Contact.

Merci.

Please note that Rideauwood is closed the afternoon of Friday, June 13th. Please also note that on Monday, June 16th, Rideauwood’s reception is closed but our services are still operating. If you are in crisis or in need of immediate support, please contact the Distress Centre of Ottawa at 613-238-3311.

For any urgent items, please contact us by email using the form on our Contact page.

Thank you.

Veuillez noter que Rideauwood sera fermée l’après-midi du vendredi 13 juin. Veuillez également noter que la réception de Rideauwood sera fermée le lundi 16 juin, mais nos services continueront d’être offerts. Si vous êtes en situation de crise ou avez besoin de soutien immédiat, veuillez communiquer avec le Centre de détresse d’Ottawa au 613-238-3311.

Pour toute demande urgente, veuillez nous contacter par courriel en utilisant le formulaire sur notre page Contact.

Merci.

Please note that Rideauwood’s reception is closed on Monday, June 9th. If you are in crisis or in need of immediate support, please contact the Distress Centre of Ottawa at 613-238-3311.

For any urgent items, please contact us by email using the form on our Contact page.

Thank you.

Veuillez noter que la réception de Rideauwood sera fermée le lundi 9 juin. Si vous êtes en situation de crise ou avez besoin de soutien immédiat, veuillez communiquer avec le Centre de détresse d’Ottawa au 613-238-3311.

Pour toute demande urgente, veuillez nous contacter par courriel en utilisant le formulaire sur notre page Contact.

Merci.