Donate

Your Feedback Matters

Feedback helps us to maintain and improve our services, so thank you for taking the time to provide us with your suggestions, compliments or concerns.  Below you’ll find different ways to submit your feedback. 

If you are making a complaint, your message will be forwarded to the appropriate Rideauwood manager who will follow up with you accordingly. We take all complaints seriously and will work with you to find a satisfactory resolution whenever possible. If you have questions about our complaint process, we are glad to answer them.

Submitting feedback will not negatively affect the services you or your loved one receives from Rideauwood now or in the future. 

If you are experiencing a crisis call the Mental Health Crisis Line to access support that is available 24/7, in both English and French:

Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991
Quebec: 819-595-9999 or 1-866-277-3553

If you are experiencing an emergency:

Please dial 911 immediately or visit your local hospital emergency room.

You can provide feedback in several different ways:

fill out the online form

Send us feedback by mail.

Complete and print this form and send it to:

Rideauwood Administration
312 Parkdale Ave, Ottawa, ON K1Y 4X5

Talk to us by phone or in person.

(We can transcribe your verbal feedback and read it back to you to confirm we’ve recorded it correctly.)

Hours of Operation
Monday – Friday, 8:30 am to 4:30 pm
Saturday and Sunday, Closed

Telephone: 613-724-4881

Address: Parkdale Ave,Ottawa ON K1Y 4X5


 

Temporary Office Closure

Due to an unexpected building issue, Rideauwood’s office will remain closed through Thursday, September 10.

All scheduled appointments will continue as planned and will be moved to a virtual format. Clients will be contacted directly by their counsellor with information about their appointment.

Thank you for your understanding and flexibility.

___________________________________________________

 

Avis de fermeture temporaire

En raison d’un problème imprévu dans l’immeuble, les bureaux de Rideauwood demeureront fermés jusqu’au jeudi 10 septembre inclusivement.

Tous les rendez-vous prévus auront lieu comme prévu, mais seront offerts en mode virtuel. Les clients seront contactés directement par leur conseiller ou conseillère afin de recevoir les renseignements nécessaires concernant leur rendez-vous.

Merci de votre compréhension et de votre souplesse.

Understanding Problematic Substance Use and Substance Use Disorders in Youth

This training helps parents, caregivers, teachers and all other caring adults effectively meet the needs of youth across the spectrum of use – from no use to problematic use.


Please note that Rideauwood’s offices will be closed on Friday, September 26th. If you are in crisis or in need of immediate support, please contact the Distress Centre of Ottawa at 613-238-3311.

For any urgent items, please contact us by email using the form on our Contact page.

Thank you.

Veuillez noter que les bureaux de Rideauwood seront fermés le vendredi 26 septembre. Si vous êtes en situation de crise ou avez besoin d’aide immédiate, veuillez communiquer avec le Centre de détresse d’Ottawa au 613-238-3311.

Pour toute urgence, veuillez nous contacter par courriel en utilisant le formulaire de notre page Contact .

Merci.


Please note that Rideauwood’s reception is closed on Monday, June 24th. If you are in crisis or in need of immediate support, please contact the Distress Centre of Ottawa at 613-238-3311.

For any urgent items, please contact us by email using the form on our Contact page.

Thank you.

Veuillez noter que la réception de Rideauwood sera fermée le mardi 24 juin. Si vous êtes en situation de crise ou avez besoin de soutien immédiat, veuillez communiquer avec le Centre de détresse d’Ottawa au 613-238-3311.

Pour toute demande urgente, veuillez nous contacter par courriel en utilisant le formulaire sur notre page Contact.

Merci.